VI79 Privacy Policy – Data Protection Commitment

1 Scope of application

This privacy policy applies to all services, features, and content provided at vi79.com and related subdomains. This policy applies to all users who have registered an account, are browsing the site, or are using any feature of the platform.

This document is written in Vietnamese and is legally binding for the relationship between VI79 and its users. In the event of any conflict between another language version and this Vietnamese version, the Vietnamese version shall take precedence.

2 Data We Collect

VI79 collects personal data across the following categories, depending on how you interact with the platform:

2.1 Data You Provide Directly

• Full name as it appears on your identity document.
• Date of birth.
• Email address and contact phone number.
• Bank account or e-wallet information used for transactions (upon identity verification).
• Identity verification documents (national ID/citizen ID, passport) when completing the KYC process.
• Content you submit through support channels or live chat.

2.2 Automatically Collected Data

• IP address and geolocation data (country/city level).
• Device type, operating system, and browser version.
• Page visit history, session duration, and pages viewed.
• Cookie data and login session information.
• Betting activity log (time, game type, wager amount, outcome).

2.3 Data from Third Parties

• Verification information from KYC/AML service providers when you complete the identity verification process.
• Transaction data from payment gateways such as VietQR, NAPAS, MoMo, ZaloPay, and VNPAY.
• Information from game providers related to your play history on their platforms.

3 Data usage purposes

VI79 only uses your personal data for the specific, lawful, and transparent purposes listed below:

• Service Delivery: Create and manage accounts, process deposit/withdrawal transactions, and provide access to game lobbies.
• Identity verification (KYC/AML): Ensure users are at least 18 years old, verify the legitimate source of funds, and prevent money laundering in accordance with compliance requirements.
• Account Security: Detect unusual login activity, prevent fraud, and protect account balances and personal information.
• Customer support: Efficiently resolving requests, complaints, and technical issues.
• Personalized Experience: Suggest relevant games, display related offers, and adjust the interface based on usage habits (only with your consent).
• Responsible Gaming: Monitor betting behavior to detect signs of problem gambling and offer timely support.
• Legal compliance: Maintain records as required for auditing and provide information to authorities when a lawful order is received.
• Platform Improvement: Analyze aggregated data to optimize performance, user experience, and new features.

4 Sharing Data with Third Parties

VI79 does not sell your personal data. However, to operate the service, we need to share certain information with trusted partners, including:

• Payment provider: VietQR, NAPAS, MoMo, ZaloPay, and VNPAY receive the necessary transaction information to process deposits and withdrawals. These providers have their own privacy policies and are responsible for data within their respective scope.
• KYC service provider: Identity verification partners receive document images and personal information sufficient to verify age and prevent fraud – nothing more.
• Game provider: To display games and record results, certain session data is transmitted to the provider's servers (e.g., anonymized user ID, balance, round results).
• Legal Authorities: VI79 will provide information when there is a lawful order, investigation request, or when necessary to protect the legitimate interests of the platform and its users.
• Infrastructure service provider: Cloud storage and network security units operate as authorized data processors, bound by data protection agreements with VI79.

All third parties receiving data from VI79 must sign a data processing agreement and commit to protecting information to a standard no lower than this policy.

5 Data retention period

VI79 only retains personal data for as long as necessary to fulfill the purpose of collection or as required by law:

• Active account data: Retained for the entire duration the account remains active.
• Data after account closure: Basic information and transaction history are retained for a minimum of 5 years to comply with AML/KYC requirements and financial audit obligations.
• Security logs: Access logs and security events are retained for up to 2 years.
• Cookies: Retention duration varies by cookie type — from session cookies to a maximum of 12 months for analytics cookies.
• Support content: Chat history and support tickets are retained for 3 years for future reference.

When the retention period expires, data will be permanently deleted or anonymized so that individuals can no longer be identified.

6 Cookies & Tracking Technologies

VI79 uses cookies and similar technologies to ensure the platform functions correctly and to improve your experience. The following types of cookies are currently in use:

• Essential Cookies: Required for the platform to function – maintains login sessions, remembers language preferences, and protects against CSRF attacks. Cannot be disabled.
• Analytics Cookies: Collect anonymous browsing data to help us understand how users interact with the platform and optimize user flows.
• Functional Cookies: Remembers personal preferences such as language, interface layout, and display settings so you do not need to reconfigure them each time.
• Security Cookies: Detect abnormal behavior and prevent automated attacks or logins from unrecognized devices.

7 Technical Security Measures

Beyond the commitments stated above, VI79 deploys multiple layers of technical security to protect user data:

• Storage encryption: Sensitive data is encrypted with AES-256 at rest – even in the event of a physical breach, the data cannot be read.
• Two-factor authentication (2FA): Ability to enable two-factor authentication for your account, requiring an OTP code when logging in from a new device.
• Real-Time Monitoring: The anomaly detection system operates 24/7, automatically alerting when suspicious behavioral patterns are detected.
• Periodic security audits: Security vulnerability assessments and penetration testing are conducted periodically by a dedicated team.
• Environment separation: Production data is fully separated from development and testing environments.

That said, no system is completely immune. If you discover a security vulnerability or suspect your account has been compromised, please contact our support team immediately.

8 User rights over personal data

As a data subject, you have the following rights and may exercise any of them at any time by contacting us:

• Right to access: Request a copy of all personal data that VI79 currently holds about you.
• Right to rectification: Request to update or correct information that is inaccurate or no longer complete.
• Right to erasure: Request deletion of personal data when it is no longer necessary, provided this does not conflict with legal retention obligations.
• Right to restriction of processing: Request to temporarily suspend the processing of your data while a dispute is being resolved.
• Right to object: Object to the processing of your data for marketing or behavioral analysis purposes.
• Right to data portability: Receive your data in a machine-readable format for transfer to another platform.
• Right to withdraw consent: Withdraw previously given consent for non-mandatory processing activities (e.g., marketing emails).

VI79 will respond to your request within 30 working days from the date a valid request is received. In cases of complex requests, the timeline may be extended by up to 60 additional days and you will be notified in advance.

9 Children & Minors Under 18

VI79 takes the protection of children and minors seriously. This platform is not designed for and does not accept registrations from any individual under the age of 18.

• The registration process includes a mandatory age verification step.
• KYC verification includes a date of birth check against identity documents.
• Accounts found to belong to individuals under 18 will be closed immediately and the entire balance will be handled according to a refund or forfeiture process depending on the severity of the violation.
• If you are a parent or guardian and suspect your child has registered an account, please contact us immediately for assistance.

10 Privacy policy changes

VI79 reserves the right to update this privacy policy from time to time to reflect changes in business operations, legal requirements, or security improvements. When significant changes occur, we will:

• Update the "Last Modified" date at the top of the page.
• Send email notifications to the registered address (for important changes affecting your rights).
• Display prominent notices on the platform for at least 14 days before the changes take effect.

Continued use of the platform after the new policy takes effect constitutes your acceptance of those changes. If you do not agree, you have the right to close your account and request data deletion in accordance with Section 8.

11 Privacy contact

For any questions, requests, or complaints related to our privacy policy and personal data, you can contact VI79 through the following channels:

• Security Email: [email protected]
• General Support Email: [email protected]
• Live chat: Available directly on the vi79.com platform, with 24/7 support.
• FAQ: See more at frequently asked questions page of ours.

The vi79 data security team is committed to responding within 5 working days for standard requests and within 24 hours for urgent security incidents.